Refund policy

(1) IN-STORE PURCHASES
All purchases of all products made in store at either our Sydney or Paddington shop are final. No returns, refunds or exchanges.

(2) ONLINE PURCHASES
(I) Full size EDP’s
All purchases of full-size eau de parfums via our website (theRaconteur.co) are subject to our Perfume Guarantee.

Any return is dealt with under the terms of our Perfume Guarantee (ie an exchange is permitted under certain circumstances set out under the terms of the guarantee).

(II) Discovery Sets
All sales of Discovery Sets via our website are final.

(III) All other products
For all other products sold via our website (ie, candles, room mists and roll-on perfume serums) it is okay to change your mind if you are not completely satisfied with your purchase.

You may return any non-sale item for a full refund on the following basis:
1. Email us within 3 days of receiving your purchase, setting out the details of your purchase:enquiries@theraconteur.co.
2. Return your purchase to us within 30 days of receiving it. Make sure it’s in a new, unused and undamaged condition. Please include a copy of your receipt.
3. We only refund items purchased through The Raconteur online store.
4. The cost of returning your purchase to us in these circumstances is at your expense.
5. Refunds are processed within 5 business days after we receive returns that meet these requirements.
6. Please take good care to ensure that all glassware is adequately protected in your return delivery package. We cannot refund broken items.
7. You are also welcome to exchange your product (subject to availability). Check out our Scent Quiz and Scent Selector search function to narrow down your fragrance preferences.
8. If your purchase is damaged in transit prior to you receiving it, please photograph the package and contents and notify us within 48 hours at: enquiries@theraconteur.co
We will follow up with the shipping carrier.

Any damaged purchases must be reported within 48 hours of delivery. Unfortunately after 48 hours our transport courier is unable to assume responsibility and this means we are unable to assist. Your prompt attention is key.

Our address for all returns:

The Raconteur
20A William Street Paddington, Sydney, NSW, 2021.