After you’ve finished your candle, reed diffuser or roll-on oil, wrap it carefully in a protective layer, put it in a sturdy box and make sure it fits snugly. If you’ve kept the original packaging box you could put it back in there. Make sure you keep the reeds for the reed diffuser in a safe place.


Mail it to: The Raconteur
20A William Street Paddington, Sydney, NSW, 2021.

Please also send an email to confirming which items you have posted to us, your name, address and mobile number.


We’ll confirm receipt and then provide you with a special discount code to use at checkout.

After you’ve placed your refill order we’ll then make up a replacement candle in your candle jar (or reed diffuser vessel or roll-on oil). The one we make will be the same type as the one you originally bought. We’ll aim to make the replacement within 4 weeks of receipt.


Candles need to sit and “cure” for at least a week once fragrance has been added. We’ll dispatch your refilled candle once that process is complete. Your reed diffuser or roll-on oil will be dispatched immediately after it’s refilled (there’s no cure period).